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Delivery Policy


How will my wine be delivered?

Wine purchased from Knappstein can only be delivered to persons aged 18 or above. Our couriers reserve the right to request photographic ID before handing over any wine. If the recipient is unable to produce appropriate ID upon request, the wine will not be delivered.

In some cases, we may agree to delivery using the Authority to Leave option. This means that the wine will be left on your premises in a safe place or else a card will be left for you to collect the wine from your nearest Post Office. If we accept your request for delivery using the Authority to Leave option and there are persons at your premises who cannot provide proof of age ID at the time of delivery, the wine will not be left at your premises and instead will be available for collection from your nearest Post Office subject to presentation of valid ID. Knappstein and its contractors associated with the delivery do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method. You agree to release Knappstein from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, suffered or incurred by you or any other person or entity as a result of using the Authority to Leave delivery method.

Knappstein is licensed to sell alcohol to Australian residents and can only deliver alcohol to addresses located in Australia. Knappstein accepts no responsibility for any arrangements made by you for the delivery of alcohol outside of Australia.

Delivery of alcohol into certain areas in Australia is restricted. For example, Knappstein will not deliver alcohol to the following postcodes in Queensland: Aurukun Postcode – 4871, Bamaga Postcode – 4876, Cherbourg Postcode – 4605, Doomadgee Postcode – 4830, Hope Vale Postcode – 4871, Injinoo Map Postcode – 4876, Kowanyama Postcode – 4871, Lockhart River Postcode – 4871, Mapoon Postcode – 4871, Mornington Island Postcode – 4825, Napranum Postcode – 4874, New Mapoon Postcode – 4876, Palm Island Postcode – 4816, Pormpuraaw Postcode – 4871, Seisia Postcode – 4876, Umagico Postcode – 4876, Woorabinda Postcode – 4713, Wujal Wujal Postcode – 4873 and Yarrabah Postcode – 4871.  These areas may be modified or added to from time to time.

Wine will be delivered using the Australia Post eParcel service. Depending on your location within Australia, the delivery time will usually be within 7 working days from the time we process your order. Deliveries are normally made between Monday and Friday, 9.00am and 5.00pm.

If you are not available to accept delivery (and we have not otherwise agreed to delivery using the Authority to Leave option), the courier will leave a note for later collection from your nearest Post Office. The Post Office will only release the wine upon presentation of identification that corresponds to the name of the consignee. If the order is not collected within the timeframe notified to you by Australia Post, it will be returned to Knappstein's distribution centre. If re-delivery is required, you will be responsible for any charges incurred in re-delivering the wine to you.

Knappstein accepts no responsibility for deliveries to incorrect or incomplete addresses provided by customers. If you provide an incorrect address and delivery is completed, you will be responsible for the purchase. If you provide an incorrect address and delivery is not completed, the order will be returned to Knappstein's distribution centre and you will be responsible for any charges incurred in re-delivering the wine to the correct address.

Risk and title in wine purchased from Knappstein will pass to you upon delivery of the wine at your nominated delivery address. Knappstein accepts no responsibility for damage caused to wine after delivery.

What if I want to return or seek a refund for wine I have changed my mind about purchasing?

Knappstein will not be obliged to accept any return or make any refunds to you in respect of wine that you have changed your mind about purchasing.

As a consumer, you have certain rights under the Australian Consumer Law in relation to returns and refunds of goods that you purchase that are not of acceptable quality. In the event that wine you have purchased appears not to be of acceptable quality, please provide Knappstein with written notice as soon as possible to cellardoor@knappstein.com.au giving reasonable particulars of the quality issue.

What if the wine I have ordered is out of stock?

All wines are sold on a while stocks last basis.  If a specific vintage is out of stock but we have an alternative vintage, we will provide you with the alternative vintage. Otherwise, we will contact you if any wines ordered are out of stock.

How has the Knappstein limited its liability?

As a consumer, you have certain rights under consumer protection legislation, including the Australian Consumer Law (Consumer Rights), which cannot be excluded or limited by Knappstein. Your Consumer Rights include statutory guarantees that any wine supplied to you will be of an acceptable quality, and will be fit for any notified purpose. Nothing in these terms and conditions is intended to exclude, restrict or modify your Consumer Rights.

Knappstein makes no representations or warranties, express or implied, other than terms, conditions and warranties implied by law and incapable of exclusion, with respect to the availability, performance, security, characteristics or operation of the wine offered by Knappstein and will not be responsible for breach of any such representations or warranties. 

Apart from any other remedy that you may have a right to under law and that cannot be excluded, Knappstein limits its liability for a breach of your Consumer Rights, at the option of Knappstein, to:
- in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and
- in the case of wine, the replacement of the wine or the supply of equivalent wine or the payment of the cost of replacing the wine or acquiring equivalent wine.

Apart from any loss or damage that you may have a right to under law and that cannot be excluded, Knappstein will not be responsible for any loss or damage (including but not limited to any direct, indirect or consequential loss, damage, expense or injury suffered) that was not reasonably foreseeable to both parties at the time of entry into these terms and conditions, howsoever caused and whether arising in contract, tort (including negligence) or otherwise.

How can Knappstein make changes to terms

Knappstein may amend these terms and conditions from time to time and will display any amendments on its website. You should regularly check the terms and conditions displayed on the website.

If Knappstein decides to amend these terms and conditions in a way that it reasonably considers will substantially and adversely affect your rights, Knappstein will give you notice by electronic mail or by regular mail to the address provided by you in your account settings. Your submission of an order for any wine to Knappstein following receipt of such notice will constitute acceptance of the changes to these terms and conditions.

Heat Delivery Policy 

Here at Knappstein we take great pride in growing and producing the best possible wine for you to enjoy. During transit from us to you, if the wine gets too hot, (>35°C) it can become effected. Therefore, Knappstein Enterprise Winery will not ship orders when the Bureau of Meteorology forecasts weather ≥35°C during the transit period. We hope that you understand and ask for a little patience when ordering wine during hot weather.